Events Gear App

Terms and Conditions for Users

i.       Overview of the platform.

Events Gear is a registered trademark and flagship product of Innovapp Technologies Limited, a privately incorporated company in Kenya. It operates as a business-to-business (B2B) online marketplace that enables verified event service providers to list and showcase their services to potential clients across Kenya.

While service providers (vendors) can list their offerings for free, they also have the option to boost visibility through one-time promotional plans. The platform is designed for event organizers, companies, and professional planners seeking services such as décor, catering, entertainment, tents, audiovisual setups, and more.

Events Gear does not manage bookings, process payments, or act as an intermediary in transactions. It facilitates only the discovery and communication between vendors and clients. All arrangements are made directly between the parties involved.

Users are encouraged to perform due diligence, confirm service details with vendors, and complete any engagements independently. Events Gear is not responsible for the quality, safety, legality, or fulfillment of services offered by vendors.

The platform is governed by the laws of Kenya, is compliant with the Kenya Data Protection Act, 2019, and aligns with the principles of the Kenya E-Commerce Policy Draft (2025).

ii.      Purpose of the Terms and Conditions.

These Terms and Conditions define the legal relationship between Events Gear and users (event organizers, corporate clients, and planners) who access the platform to view or engage with vendor listings.

The purpose is to outline the rights and responsibilities of users, establish a transparent and secure environment, and ensure that the platform functions professionally and in compliance with applicable laws.

By registering, accessing, or using Events Gear, you agree to be legally bound by these Terms, which apply to all features, content, and services provided through the platform. These Terms are regularly updated to reflect service changes or regulatory developments.

iii.    Acceptance of Terms: 
By accessing or using Events Gear, you:

·       Confirm that you have read, understood, and agreed to be bound by these Terms;

·       Agree to comply with all applicable Kenyan laws and digital platform regulations;

·       Accept any modifications made to these Terms, which may be updated without prior notice.

If you do not agree with these Terms, you must discontinue use of the platform immediately.

iv.    Authority and Binding: 
If you are accessing or using Events Gear on behalf of a business or legal entity, you:

·       Confirm that you are authorized to act on behalf of that entity;

·       Agree that both you and the entity are bound by these Terms;

·       Acknowledge that all references to “you” or “your” apply to both the individual and the entity unless otherwise stated.

v.      Mandatory Compliance: 

To protect all users and uphold the integrity of the platform, strict adherence to these Terms is required. Failure to comply may result in suspension or restriction of platform access.

We strongly advise that you review these Terms carefully before using Events Gear to fully understand your obligations.

2 Changes to Terms

Events Gear is committed to ensuring that our terms of use are up-to-date and reflect the best practices for users and the platform. As such, these terms may be modified to accommodate changes in our service, legal requirements, or other operational considerations.

       i.         Communication of Changes:
Any amendments to the Terms will be communicated using multiple channels to ensure visibility. Updates may be posted:

·       Directly on the Events Gear platform

·       Sent via email to registered users

·       Announced through official social media channels

Your continued use of Events Gear after such changes constitutes acceptance of the updated Terms.

      ii.         2.2 User Responsibility:

As a user of Events Gear, you are responsible for understanding and complying with these Terms and Conditions and any future updates that may be made.

You are expected to:

·       Review the Terms regularly to stay informed about any changes;

·       Use the platform in accordance with applicable Kenyan laws, including digital and consumer protection regulations;

·       Engage with vendors responsibly, conducting due diligence before entering into any agreements or engagements.

Your continued use of the platform after any published updates to these Terms constitutes acceptance of those changes. If you do not agree with any part of the updated Terms, you must discontinue your use of Events Gear immediately.

Maintaining a secure, trustworthy, and professional environment is a shared responsibility. Your compliance ensures that the platform operates smoothly for all users.

3. Account Registration and Management

i.                Requirements for Creating an Account:

·       Registration Methods:  Users may register for an Events Gear account using a valid email address or through supported third-party services such as social media /Google or Apple profiles. These options are designed to provide flexibility and accessibility to users.

·       Phone Number / Email Verification:  All users must provide a valid phone number at registration. A One-Time Password (OTP) will be sent to this number and email address to verify authenticity. This process ensures that each account is linked to a verified identity for improved platform security.

·       User Eligibility: You must be at least 18 years of age or the age of majority in your jurisdiction to register. If you are registering on behalf of a business or organization, you must be duly authorized to do so.

ii.              Guidelines for Maintaining Account Security:

·       Password Protection: Users are strongly encouraged to use unique, strong passwords and update them regularly. Passwords should not be reused across other platforms.

·       Two-Factor Authentication (2FA): Where supported, users are encouraged to activate two-factor authentication to enhance their account’s protection.

·       Confidentiality of Credentials: Your login details must remain confidential. Users are strictly prohibited from sharing login credentials with others. Events Gear will never request your password via email, phone, or messaging platforms.

·       Unauthorized Use: You are responsible for all activity occurring under your account. If you suspect unauthorized access, you must notify Events Gear immediately via the official support channel.

iii.             Account Suspension or Termination

·       Violation of Terms: Events Gear reserves the right to suspend or terminate any user account that violates these Terms, including activities deemed fraudulent, misleading, harmful, or illegal.

·       Review and Notification Process: In cases of suspected breach, Events Gear will conduct a review and may notify the affected user of the potential violation. Users will be given the opportunity to respond or correct the issue before further action is taken, except where immediate suspension is necessary to protect the platform or other users.

·       Appeal and Reactivation: Users whose accounts have been suspended may contact Events Gear for clarification and appeal. Reactivation may be granted at Events Gear’s discretion, depending on the nature and severity of the breach.

4.     Privacy Policy of Events Gear

Events Gear is committed to protecting the privacy, personal data, and digital security of all its users. The platform is operated by Innovapp Technologies Limited, which is a registered Data Controller and Data Processor under the Office of the Data Protection Commissioner (ODPC), Kenya, in full compliance with the Kenya Data Protection Act, 2019, the Computer Misuse and Cybercrimes Act, and related laws governing digital services.

i.   Data Collection:
Events Gear collects only the personal data necessary to deliver and improve the platform’s services. This includes:

·       Name

·       Email address

·       Phone number

·       Location (general region)

·       Professional or business details (for vendor and organizer matching)

·       Platform usage behavior (e.g., search or listing views)

All data is collected transparently, and users are informed of its use at the point of collection. Data access is limited to authorized Events Gear personnel only. We do not sell or rent personal data to third parties.

ii.  Data Usage:
Personal data may be used to:

·       Facilitate platform services (e.g., showing vendors to users)

·       Provide user support and respond to inquiries

·       Improve user experience through analytics and feedback

·       Customize communications and feature updates

·       Ensure platform safety, fraud prevention, and compliance

Marketing messages are consent-based, and users may opt out at any time.

iii.   Data Protection:

We implement industry-standard physical, digital, and administrative safeguards to protect user data from:

·       Unauthorized access

·       Disclosure or alteration

·       Loss, theft, or destruction

These include encryption, secure servers, access controls, firewalls, and internal security protocols. Our security practices are audited and updated periodically.

iv.    Data Disclosure:
We do not disclose personal data to third parties without your explicit consent unless:

·       Required by law or court order

·       Necessary to provide specific platform services (e.g., connecting with a vendor)

·       Required to enforce these Terms of Use

Third-party service providers (e.g., SMS or hosting services) are contractually bound to protect your data.

v.     User Rights:

In accordance with the Data Protection Act, you have the right to:

·       Access your personal data

·       Request correction or deletion of your data

·       Object to or restrict processing

·       Withdraw consent

·       Request data portability (where technically feasible)

To exercise these rights, contact us via [support@eventsgear.co.ke] or through the in-app contact management tools.

vi.   Data Retention and Deletion:

We retain user data only for as long as necessary for:

·       Service provision

·       Compliance with legal or regulatory obligations

·       Internal record-keeping and fraud prevention

Data no longer needed is securely deleted or anonymized. Users may request deletion of their account and data at any time.

vii.  Compliance and Enforcement:

Events Gear’s data practices are monitored by the Office of the Data Protection Commissioner. Any complaints or concerns may be reported to:

·       ODPC Kenya – [https://www.odpc.go.ke]

·       Or directly to our team at: privacy@eventsgear.co.ke

We are committed to resolving privacy-related issues fairly and promptly.

viii.  Changes to the Privacy Policy:

Events Gear’s data practices are monitored by the Office of the Data Protection Commissioner. Any complaints or concerns may be reported to:

·       ODPC Kenya – [https://www.odpc.go.ke]

·       Or directly to our team at: privacy@eventsgear.co.ke

We are committed to resolving privacy-related issues fairly and promptly.

Events Gear is committed to providing a safe, professional, and trustworthy environment for all users. To maintain the integrity of the platform and ensure positive interactions between users and vendors, the following Code of Conductapplies to all event organizers and users accessing the platform:

i. Respectful Communication

Users must engage respectfully with others at all times. Harassment, abusive language, threats, or discriminatory remarks based on race, gender, religion, ethnicity, disability, or any other protected characteristic will not be tolerated.

ii. Accuracy of Information

Users must provide complete, accurate, and current information when registering, submitting inquiries, or interacting with vendors. Misrepresentation of identity, false requests, or misleading details may result in suspension or permanent removal from the platform.

iii. Compliance with Arrangements Made Off-Platform

Events Gear does not facilitate bookings but encourages good faith in honoring arrangements made directly between users and vendors. Users are expected to:

• Honor commitments and service agreements
• Communicate promptly about changes or cancellations
• Avoid making duplicate or non-serious service inquiries

iv. Respect for Privacy and Confidentiality

Users must respect the privacy of others. Do not share or disclose personal or sensitive information (e.g., phone numbers, addresses, photos) of vendors or other users without their express permission.

v. Prohibited Use and Misconduct

Users may not use Events Gear to:

• Solicit illegal services or engage in fraudulent activities
• Post spam, malicious content, or fake requests
• Attempt to collect vendor data without consent
• Circumvent platform functionality to avoid visibility plan charges

Failure to comply with this Code of Conduct may result in temporary or permanent suspension of user access, without notice, and may lead to legal consequences where applicable.

  5.2 Prohibited Activities

To maintain the safety, integrity, and reliability of the Events Gear platform, the following activities are strictly prohibited. Any user found engaging in these behaviors may face immediate account suspension, permanent removal, and potential legal action.

i. Illegal Activities

Use of the platform for any unlawful purposes is strictly forbidden. This includes, but is not limited to:

• Fraudulent misrepresentation
• Sale or promotion of prohibited or illicit goods/services
• Identity theft or impersonation
• Money laundering, phishing, or scam activities

ii. Harassment, Bullying, or Abuse

Any form of harassment or abuse—verbal, visual, written, or digital—targeted at other users, vendors, or platform staff is unacceptable. This includes:

• Hate speech or discriminatory language
• Threatening or intimidating messages
• Cyberstalking or targeted harassment

iii. Spamming or Unsolicited Communication

Users may not use the platform to:

• Send bulk messages or unsolicited promotions
• Spam vendors or other users with unrelated content
• Create duplicate fake accounts to bypass platform rules

iv. Unauthorized Access or Platform Tampering

The following technical abuses are strictly prohibited:

• Hacking or attempting to breach platform security
• Uploading or injecting malware, viruses, or malicious scripts
• Gaining unauthorized access to user accounts, platform databases, or admin systems
• Scraping data or reverse engineering the app or website

v. Manipulation of Ratings or Reviews

Trust and transparency are core to Events Gear. Users must not:

• Post false reviews
• Offer incentives, bribes, or coercion to influence reviews
• Coordinate reviews across multiple fake accounts

vi. Intellectual Property Violations

Users may not post or upload any content that infringes on third-party intellectual property rights, including:

• Unauthorized use of copyrighted images, music, videos, or brand names
• Copying vendor listings or profiles without permission
• Misuse of Events Gear branding or logo

Events Gear reserves the right to investigate and take appropriate action, including account suspension, removal of offending content, or referral to law enforcement or regulatory authorities, where required.

  5.3 Enforcement and Consequences

Events Gear enforces a strict Code of Conduct to protect the integrity, safety, and fairness of the platform. Failure to comply with these Terms and Conditions or engaging in prohibited activities may result in the following consequences:

i. Administrative Actions

Events Gear may, at its discretion, take the following actions without prior notice:

• Issue written or in-app warnings
• Temporarily suspend or permanently disable user accounts
• Block or delete listings that are fraudulent, harmful, misleading, or in violation of platform guidelines
• Flag or remove fake reviews or any content intended to manipulate public perception or mislead users
• Restrict access to certain features of the platform for repeat violators

ii. Content Removal Rights

Events Gear reserves the right to remove:

• Any listing, review, or profile content that violates platform rules
• Vendor details or user-generated content that is false, harmful, discriminatory, illegal, or deceptive
• Duplicate or spam listings that clutter the marketplace

All removals are executed at the discretion of the Events Gear moderation team to maintain a clean, trusted platform.

iii. Legal and Regulatory Escalation

In the case of serious violations involving fraud, identity theft, or other illegal behavior:

• Events Gear may report such activity to Kenyan law enforcement or the Office of the Data Protection Commissioner (ODPC)
• Legal action may be pursued in accordance with applicable national laws

iv. User Accountability

Users are solely responsible for all activity under their account. If you violate these guidelines, you may lose access to the platform and its services either temporarily or permanently.

By using Events Gear, you agree to cooperate with any investigations, respond to moderation inquiries promptly, and abide by final decisions made by the Events Gear administration team.

Your cooperation helps create a safe, efficient, and trusted event planning environment for all.

6. Content Ownership and Intellectual Property

  6.1 User-Generated Content (UGC) and Ownership

 “User-generated content” refers to any materials—such as text, images, videos, or other media—submitted, uploaded, or published by users on the Events Gear platform.

Ownership of such content remains with the user. By submitting content, you confirm that:

·       You own the content, or

·       You have obtained all necessary rights, licenses, and permissions to legally use and share it on the platform.

       6.2 Platform’s Rights Regarding Content Use: 

While Events Gear does not claim ownership of user content, by uploading any content to the platform, you grant Events Gear a non-exclusive, royalty-free, worldwide license to:

·       Use, display, reproduce, adapt, publish, and distribute the content

·       Modify or translate it as necessary for platform operations, improvement, or promotion

This license remains valid even if you delete your account, but is limited to purposes that maintain service continuity(e.g., preserving review history or booking trails).

       6.3 Intellectual Property Rights and Infringement Policies: 
Events Gear respects intellectual property laws and expects all users to do the same. We have adopted the following policies:

i. Reporting Intellectual Property Infringement

If you believe your copyrighted work or intellectual property has been used on Events Gear without authorization, please send a written notice to support@eventsgear.co.ke including:

• Your contact details
• A description of the protected work or IP
• The specific URL or location of the alleged infringement
• A good faith statement that the use is unauthorized
• A declaration made under penalty of perjury confirming accuracy and authority

ii. Content Removal and Repeat Violations

Upon receiving a valid infringement claim, Events Gear will:

• Remove or restrict access to the allegedly infringing material
• Notify the user who posted the content
• Suspend or terminate accounts of repeat infringers at our discretion

iii. Platform Monitoring and Protection

To respect both copyright owners and platform users, Events Gear does not actively monitor all uploaded content. However, we will act promptly on any properly submitted infringement notices.

By uploading content to Events Gear, users agree to indemnify the platform against any third-party claims arising from unauthorized or unlawful use of copyrighted or trademarked materials.

7. Platform Services

Events Gear is a business-to-business (B2B) marketplace that enables users—specifically event organizers—to discover and engage with verified service providers in the event planning industry. The platform offers the following key services:

i. Vendor Listing and Discovery

Users can browse a curated directory of verified vendors offering services such as:

• Décor and catering
• Audiovisual equipment
• Entertainment and performers
• Venue providers
• Private chefs and other niche professionals

All vendors are reviewed and vetted to ensure quality, though the final engagement is solely between the user and the vendor.

ii. Direct Communication Tools

The platform enables direct communication between event organizers and service providers through in-app contact options. Events Gear does not mediate or intervene in user-vendor negotiations or agreements.

iii. Visibility and Advertising

Vendors may boost their listings through one-time visibility plans for increased exposure. Events Gear also provides advertising options for select services or promotions within the app.

iv. Analytics and Vendor Insights (Where Applicable)

For vendors with upgraded visibility plans, Events Gear may provide basic performance insights such as listing views and engagement rates to help vendors evaluate their market reach and user interest.

7.2 Disclaimers and Limitations

While we strive to provide uninterrupted and reliable services, certain limitations apply:

i. Platform Availability

The platform is designed to be available 24/7. However, periodic maintenance, technical updates, or third-party system dependencies may result in temporary unavailability. Advance notice will be provided where possible.

ii. Geographic Scope

At present, Events Gear is operational within Kenya only. As expansion progresses, updated information on service coverage will be communicated via the platform and official channels.

iii. External Disruptions

Events Gear is not liable for service interruptions caused by external factors beyond our control, including:

• Internet outages
• Vendor failures
• Natural disasters or national emergencies

iv. Vendor Independence and Reliability

While Events Gear verifies vendors during onboarding, each service provider operates independently. The platform:

• Does not guarantee service delivery, pricing, or quality
• Is not responsible for disputes or damages arising from engagements
• Does not process payments or bookings between users and vendors

Users are encouraged to review ratings, contact vendors directly, and use their discretion when entering agreements.

By using Events Gear, you acknowledge that the platform serves as a facilitator of discovery, not as a party to any service agreement between users and vendors.

8. Understanding Vendor Profile Marks (For Users)

On Events Gear, vendor profiles and listings may display different visual markers or badges to help users assess credibility, visibility, and engagement. These include:

i.      Listing Visibility Levels

Vendor listings may appear with one of several visual frames or highlights based on the visibility plan chosen by the vendor. These marks reflect the level of exposure the vendor has selected.

These visibility plans do not affect the quality of service offered — they only indicate how prominently a vendor appears on the platform.

ii.     Verified Badge

Vendors who submit and pass platform verification (such as business registration, phone/email verification, or ID check) may display a “Verified” badge on their profile.

This indicates that the vendor’s identity and business documentation have been reviewed by Events Gear.

iii.   ⭐ Top Rated Badge

Vendors who consistently maintain high ratings, positive user reviews, and strong engagement may earn a “Top Rated” badge. This reflects performance and trustworthiness within the platform community.

These badges are intended to help you, as a user, make more informed and confident choices when selecting a vendor. We still recommend conducting your own due diligence before committing to any service arrangement.

9. Use of Third-Party Services

9.1 Disclosure of Third-Party Services and Integrations

To provide a seamless and secure user experience, Events Gear integrates with several trusted third-party service providers that support the platform’s infrastructure, communication tools, and security features.

These third-party services include:

i.               Cloud Hosting and Data Storage

Events Gear relies on secure cloud infrastructure to store user data. This ensures platform stability, performance, data encryption, and reliable backups.

ii.              App Security Services

We implement security protocols—such as firewalls, encryption, and threat detection tools—through vetted third-party providers to protect users against cyber risks, malware, and unauthorized access.

iii.            SMS Verification Services

To protect accounts and verify identities, Events Gear uses external SMS providers to deliver one-time passwords (OTPs) and authentication codes. Your phone number may be temporarily shared with these providers for verification purposes only.

iv.            Payment Infrastructure (For Visibility Boosts)

Although regular users do not make payments, vendors purchasing optional visibility plans interact with our payment gateway partners (e.g., Pesapal). These transactions are processed externally and securely. Events Gear does not store or process card or M-Pesa data.

Note: By interacting with these integrated services—such as receiving OTPs—you may be subject to the terms and privacy policies of those third-party providers.

9.2 Disclaimer on Third-Party Services

While Events Gear selects reliable and compliant service providers, we do not control third-party platforms. Accordingly:

i.      Accuracy and Reliability

We cannot guarantee the accuracy, completeness, or performance of services or content offered by third-party providers integrated into our platform.

ii.     Security Limitations

Despite our due diligence, Events Gear is not liable for any data breaches, unauthorized disclosures, or cyber incidents that originate from third-party systems beyond our control.

iii.   Platform Performance

Service interruptions or technical issues resulting from third-party platforms (such as SMS delivery delays or temporary hosting outages) are not the responsibility of Events Gear.

iv.   User Caution

We encourage all users to review the terms, privacy policies, and data handling practices of third-party services they engage with via Events Gear.

Your use of Events Gear implies acknowledgment that third-party services play a role in our infrastructure and that some control rests with those external providers.

10. Guidelines for User Conduct and Accountability

Events Gear is a neutral B2B digital marketplace designed to connect event organizers with service providers. While we encourage professionalism and integrity, all engagements and service agreements take place independentlybetween the users and vendors.

10.1 Guidelines for User Conduct and Accountability

i.      Respectful Engagement

Users are expected to communicate professionally and respectfully. Any form of abuse, discrimination, harassment, or hate speech is strictly prohibited and may result in account restriction or removal.

ii.     Independent Dealings

Events Gear does not act as an agent, broker, or intermediary in user-vendor transactions. All negotiations, terms, payments, and engagements occur off-platform at the discretion of the parties involved.

·       We do not guarantee the quality, availability, legality, or delivery of any vendor’s service.

·       Users are solely responsible for conducting due diligence before confirming engagements.

iii.   Dispute Responsibility

In the event of a disagreement or service-related issue, users are encouraged to resolve disputes directly with the vendor through clear communication and documentation. Events Gear does not offer mediation or arbitration services.

However, users may:

• Report serious misconduct or policy violations via the in-app “Report” feature
• Request Events Gear to review interactions only in relation to platform policy violations

iv.   Platform Liability

Events Gear is not liable for:

• Misunderstandings or disagreements between users and vendors
• Losses, damages, or refunds resulting from failed or incomplete engagements
• Delays, cancellations, or substandard service delivery by any vendor

⚠️ Disclaimer: Events Gear is a discovery platform. We do not handle bookings or payments and are not a party to any contract between users and service providers.

10.2 Events Gear’s Limited Role in Disputes

i.               Limited Administrative Review

Events Gear may review complaints only to determine if platform policies have been breached. We may request supporting evidence (e.g., messages, timestamps) to assess whether disciplinary action is warranted.

ii.              Enforcement for Policy Violations

If a user or vendor is found to violate platform policies—such as fraud, impersonation, harassment, or repeated complaints—Events Gear reserves the right to:

• Issue a warning
• Temporarily restrict features
• Suspend or permanently terminate access to the platform

iii.            Escalation Guidance

Where a resolution cannot be reached, users are advised to:

• Seek assistance from third-party dispute resolution bodies or legal counsel
• Refer complaints to relevant Kenyan consumer protection authorities, if applicable

Events Gear does not offer legal advice and does not intervene in matters of contract enforcement or financial recovery.

11. Termination and Account Cancellation

i.      Conditions for Account Termination

Both users and the platform have the right to terminate access to the Events Gear platform in accordance with applicable Kenyan laws.

ii.     User-Initiated Termination

Users may choose to cancel or delete their account at any time without the need to provide a reason. However, feedback is appreciated to help us improve the platform.

iii.   Platform-Initiated Termination

Events Gear may suspend, restrict, or terminate a user’s account under the following circumstances:

• Breach of Terms:

Violations of these Terms and Conditions, including but not limited to harassment, impersonation, abuse of the reporting system, fraudulent activity, or misrepresentation.

• Legal Compliance:

Where account activity violates applicable laws, regulations, or is subject to an official order from a Kenyan regulatory or legal authority.

• Prolonged Inactivity:

If an account remains inactive for an extended period, especially where it presents a security risk or affects platform performance. Users will receive prior notice before such action is taken.

Note: Termination decisions are at the sole discretion of Events Gear but will always be in line with our obligations under Kenyan law and the platform’s safety standards.

iv.   Account Cancellation Process (User-Initiated)

To cancel an account, users must:

1.     Log in and navigate to Account Settings

2.     Select “Delete Account” and follow the on-screen prompts

3.     (Optional) Submit cancellation feedback

4.     Confirm the cancellation request

5.     Receive a confirmation email upon completion

v.     Data Retention and Deletion

Upon cancellation:

• Events Gear will retain your personal data only for the minimum duration required by law, such as for audit or compliance purposes
• After the retention period, your data will be securely deleted or anonymized
• Your data will not be used for marketing, profiling, or resale during or after retention

All data handling complies with the Kenya Data Protection Act (2019).

vi.   Final Account Status and Obligations

While users are not billed for any use of the platform, Events Gear may notify you of any outstanding concerns (e.g., unresolved reports or open investigations) prior to account deactivation.

No account will be cancelled while it is under suspension review for a policy violation.

By continuing to use the platform, you agree to these terms and acknowledge your right to delete your account at any time, along with our responsibility to manage your data securely after closure.

12. Limitations of Liability and User Responsibilities

i.      Vendor Independence

Events Gear functions solely as a listing and discovery platform that connects users with independently operating vendors. We do not supervise, manage, or guarantee:

• The quality or delivery of vendor services
• The accuracy of vendor claims
• The fulfillment of agreements between users and vendors

Each vendor is fully responsible for their conduct, service terms, pricing, and professional integrity.

ii.     User Due Diligence

Users are expected to exercise caution and judgment when engaging any vendor. We recommend the following best practices:

·       Physical Verification:

If possible, meet the vendor in person or visit their place of business before committing to services.

·       Review Listings and Ratings:

Evaluate vendor profiles, ratings, and past reviews to assess reputation and service quality.

·       Cautious Payments:

Avoid paying large sums upfront. If a deposit is required, ensure terms are documented. Clarify cancellation and refund policies directly with the vendor.

Events Gear is not responsible for payment disputes, refund issues, or vendor contract violations.

iii.   Platform Disclaimer and Limited Liability

·       Events Gear’s Role:

We are a neutral marketplace. We do not represent either party in transactions, nor do we collect or manage payments on behalf of vendors.

·       No Warranties:

We do not guarantee vendor availability, reliability, delivery timelines, or suitability for specific events.

·       User Responsibility:

Users accept all risks involved in vendor engagements. Events Gear is not liable for service disruptions, dissatisfaction, or any form of damages arising from such interactions.

iv.   Community Participation and Feedback

We encourage users to:

• Rate and review vendors after service delivery
• Report misconduct or policy violations via the in-app tools

User feedback strengthens our community by promoting transparency and helping others make informed decisions.

13. Disclaimers and Limitations of Liability

i.      General Disclaimers

Events Gear provides a platform for discovering vendors. However, users acknowledge the following limitations:

·       Platform Uptime:

We do not guarantee 24/7 access. Occasional disruptions due to maintenance, third-party services, or system errors may occur.

·       Vendor Information Accuracy:

Although we verify vendors during onboarding, we do not continuously monitor or validate all vendor claims or listing updates.

·       Vendor Conduct and Delivery:

We do not control the legal compliance, safety, or quality of vendor services. Agreements are made independently between users and vendors.

·       Cybersecurity Limitations:

Despite security protocols, no system is immune to cyber threats. Users provide personal and business information at their own risk.

ii.      Limitations of Liability

To the maximum extent permitted under Kenyan law, Events Gear and its affiliates shall not be held liable for:

·       Financial Loss:

Arising from vendor fraud, poor service, or failed transactions.

·       Data Loss or Breaches:

Including unauthorized access, accidental deletion, or corruption of data.

·       Emotional or Reputational Harm:

Arising from disputes, vendor behavior, or service failures.

·       Personal Injury or Damage:

Occurring during or after engagements facilitated through the platform.

13.3 Maximum Liability Cap

If Events Gear is found legally liable for any reason, our maximum liability shall be:

• The amount paid by the user to Events Gear within the preceding 12 months (if any), or
• At our discretion, resupplying the digital service that was interrupted or flawed

By using Events Gear, you acknowledge these limitations and accept that the platform is a facilitator of vendor discovery — not a provider of services, nor a guarantor of vendor performance.

14. Indemnification

i.      User Responsibility to Indemnify

By using Events Gear, you agree to indemnify and hold harmless Innovapp Technologies Limited, its affiliates, officers, employees, and agents (“Events Gear Entities”) against any and all claims, liabilities, damages, losses, or expenses—including legal fees—arising out of:

·       Your use or misuse of the platform

·       Your breach of these Terms, including false listings, reviews, or user misconduct

·       Any third-party claim that content you submit or your actions violate their rights (e.g., intellectual property, privacy, or contractual rights)

·       Any violation of applicable laws or regulations in connection with your use of Events Gear

Events Gear reserves the right—at your expense—to assume the exclusive defense of any matter for which you must indemnify us. You agree to cooperate fully and not settle any claim without our written approval.

We will notify you promptly of any such claim, to the extent permitted by law.

15. Governing Law and Jurisdiction

i.      Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Kenya, specifically including—but not limited to—the:

• Kenya Data Protection Act (2019)
• Computer Misuse and Cybercrimes Act
• Consumer Protection Act
• Any other applicable ICT or e-commerce regulations

15.2 Jurisdiction

All disputes arising from or relating to your use of the platform shall be submitted to the exclusive jurisdiction of Kenyan courts. You agree that Nairobi, Kenya shall be the primary venue, unless otherwise required by law.

By using the platform, you waive any objection to jurisdiction or venue and agree to resolve disputes in a legally recognized and predictable manner.

16. General Provisions

i.               Entire Agreement

These Terms and the associated Privacy Policy constitute the entire agreement between you and Events Gear regarding platform use. They supersede any prior communications, agreements, or representations—whether written or oral.

ii.     Additional Legal Clauses

·       Severability

If any provision in these Terms is found invalid or unenforceable, that portion shall be limited or eliminated to the minimum extent necessary, and the remainder will continue to be in full force and effect.

·       No Waiver

A delay or failure by Events Gear to enforce any term shall not be interpreted as a waiver of rights. Any waiver must be in writing and signed by an authorized representative.

·       Assignment

Events Gear may assign or transfer its rights and obligations under these Terms without notice. Users may not transfer their account or rights without prior written consent. Unauthorized assignments are void.

7. Contact Information

i.      How to Contact Events Gear

If you have any questions, concerns, or feedback regarding these Terms and Conditions—or require support related to your use of the platform—please reach out to us via the following official channels:

📍 Address:

Innovapp Technologies Limited

Jakaya Kikwete Road

P.O. Box 781, 00100 – G.P.O

Westlands District, Nairobi County, Kenya

📧 Email:

• support@eventsgear.co.ke
• hello@eventsgear.co.ke

We are available to assist with inquiries related to:

• Account issues
• Policy clarifications
• Platform usage
• Legal and compliance matters

Your feedback is also welcomed as we continue improving Events Gear for all users.

18. Effective Date

i.      Commencement of These Terms

These updated Terms and Conditions for Users take effect on:

📅 July 23, 2025

They supersede all previous user-facing terms related to Events Gear. Continued use of the platform after this date will be considered acceptance of the updated terms.

Users are encouraged to check this section periodically for updates, as changes may be made in accordance with evolving laws, platform policies, or operational adjustments.